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Privacy Policy

At Acute PharmD Solutions, LLC (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, schedule a consultation, or communicate with us electronically or by phone.

 

By using our website or services, you consent to the practices described in this Privacy Policy.
 

 

1. Information We Collect

We collect personal, health, and technical information to provide safe and effective services. The types of data we may collect include:

A. Personal Information

  • Name, date of birth, contact information (email, phone, address)

  • Billing or payment details (for service payments)

  • Professional information (if you are a provider or healthcare group)

B. Health Information

When you schedule or receive a consultation, we may collect:

  • Medical history, medication lists, allergies, and related clinical information

  • Health goals or wellness concerns relevant to your consultation

  • Any other information voluntarily shared for advisory purposes

This information is considered Protected Health Information (PHI) and is handled in accordance with HIPAA and other applicable privacy laws.

C. Technical and Website Data

When you visit our website, we may automatically collect:

  • Browser type, IP address, and device identifiers

  • Pages visited, time on site, and interaction data

  • Cookies or tracking data for website performance (we do not sell or share tracking data)

You can adjust your browser settings to refuse cookies, but some website functions may not operate properly if cookies are disabled.
 

 

2. How We Use Your Information

We use your personal and health information only for legitimate business and professional purposes, including:

  • Providing and managing consultations or telephonic sessions

  • Communicating with you regarding scheduling or recommendations

  • Processing payments for cash-based services

  • Maintaining secure clinical records and internal quality improvement

  • Sending educational materials or wellness updates (if you opt in)

  • Complying with legal or regulatory requirements

 

We do not use your information for advertising or data resale under any circumstance.

 


3. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure.

Our protections include:

  • HIPAA-compliant communication and record systems

  • Secure, encrypted email and data storage

  • Role-based access control for staff

  • Routine review of data security policies

While we follow best practices, no method of electronic transmission or storage is 100% secure. By engaging our services, you acknowledge and accept these inherent limitations.
 

 

4. Disclosure of Information

We may share information only in the following limited circumstances:

  • With your consent: When you authorize us to share information with another healthcare provider or individual.

  • For treatment or consultation: If collaboration with another healthcare professional is necessary and you consent.

  • For legal compliance: If required by law, subpoena, or court order.

  • For business operations: With trusted third-party vendors (e.g., secure telehealth or payment processors) who are contractually bound to maintain confidentiality and comply with HIPAA standards.

We do not sell, rent, or trade your personal or health information.
 

 

5. Payment Processing

Payments for services are cash-based and may be processed electronically through secure third-party platforms (e.g., Square, Stripe, or other HIPAA-compliant systems).

We do not retain full credit card numbers or payment credentials on our servers.
 

 

6. Telehealth and Electronic Communication

By participating in a telephonic or virtual consultation, you acknowledge and consent to the use of electronic communication tools.

We take reasonable precautions to protect your privacy, but you understand that:

  • Electronic communication carries inherent privacy risks.

  • You are responsible for using a secure, private environment for telehealth sessions.

If you prefer not to communicate electronically, alternative arrangements can be discussed.
 

 

7. Data Retention

We retain your consultation and health records for as long as required by law or as necessary to provide ongoing services.

After the retention period, records are securely deleted or destroyed in accordance with HIPAA and industry standards.
 

 

8. Your Rights

You have the right to:

  • Access and request a copy of your records

  • Request corrections to inaccurate information

  • Withdraw consent for certain uses of your data

  • Request deletion of non-clinical data, where legally permissible

To make such a request, please contact us at the email below. We may require identity verification before fulfilling requests.
 

 

9. Minors

Our website and services are not directed toward individuals under 18 years of age.

We do not knowingly collect information from minors without parental or guardian consent.
 

 

10. Links to Other Websites

Our website may include links to third-party sites.

We are not responsible for the content, accuracy, or privacy practices of those websites.

You are encouraged to review their privacy policies before providing personal information.
 

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on our website with the effective date listed above. Continued use of our website or services after changes are made constitutes acceptance of those updates.

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